Patient Info
New Patients
No referral is required to become a new patient at Treetop. We welcome infants, children, and teens under the age of 18.
If your child has been referred by a dentist or another healthcare provider, our team will arrange a consultation appointment as soon as possible.
Before your consult, you will be asked to complete new patient forms. Please bring a current list of your child's medications to help us provide individualized care.
During the consultation, one of our pediatric dental specialists will complete a thorough evaluation of your child's dental health, discuss your questions or concerns, and review any recommended treatment options with you. No dental treatment will be completed during this consultation.
We look forward to welcoming your family to Treetop Kids Dental!
Appointment Policy
Your child's appointment time is reserved especially for them. To help us provide timely care for every family, please arrive on time. If you arrive late, your appointment may need to be rescheduled.
We kindly ask for a minimum of 2 business days' notice if you need to reschedule or cancel your appointment.
Appointments cancelled with less than 24 hours' notice, or missed appointments, are subject to a minimum $100 fee. Any outstanding fees must be paid before another appointment can be booked.
We understand that unexpected circumstances can arise; however, to ensure fair access and timely access to care for all families, repeated late arrivals, short-notice cancellations, or missed appointment may result in dismissal from our practice.
Fees, Insurance, & Billing
Our office follows the BC Pediatric Dentistry Specialty Fee Guide established by the British Columbia Dental Association.
We are a fee-for-service office.
Payment is due in full on the day of your child's appointment. The parent or guardian accompanying the patient is responsible for payment.
As a non-assignment office, we're happy submit claims to your insurance provider on your behalf. Any eligible reimbursement will be issued directly to you by your insurance provider. We encourage families to confirm their benefits with their insurance provider before treatment.
We accept Healthy Kids Program, Non-Insured Health Benefits (NIHB), and Canadian Dental Care Plan (CDCP).
Please note that your insurance and the aforementioned programs may not fully cover the cost of treatment completed in a specialists' office.